Staying in Control While You Play With Us
Gambling at Wild Chance should stay a paid-for pastime with a clear end, never a way to make money or to fix a bad week. Below are the signs that play is slipping, the tools in your account, how to treat our offers and where to turn when you want to stop.
Signs That Play Is Slipping
| Sign | What it can mean | What to do next |
|---|---|---|
| You deposit again to win back a loss | Play has turned into chasing | Stop for the day and take a break of 1 day, 3 days or 1 week |
| Sessions run past the time you planned | Time has stopped feeling real | Set a reality check reminder at 60 minutes |
| You hide play or amounts from people close to you | The money matters more than it should | Talk to someone you trust or to Gamblers Anonymous |
| A reload or cashback offer decides when you play | Offers are steering your habits | Skip the offer and play only with money you set aside |
| A break ends and the urge is straight back | A short pause is not enough | Ask our support team for self-exclusion |
Tools in Your Account
| Tool | What it does | When it helps |
|---|---|---|
| Reality check | Sends a reminder at 60, 90 or 180 minutes | When sessions tend to run longer than planned |
| Take a break | A cool-off lasting 1 day, 3 days or 1 week | After a loss, or when play starts to feel urgent |
| Self-exclusion | Arranged on request through our support team in live chat or by e-mail | When a short break is not enough |
| Demo mode | Lets you try most slots without real money | When you want to learn a slot before staking anything |
Why a Pause Works
Most gambling problems grow in small steps: one more deposit, ten more minutes, one more try at a loss. A reminder or a break works because it puts a gap between the urge and the next bet. A reality check reminder gives you a moment to compare the clock with the time you planned. A break of a day or a week does the same on a larger scale, and self-exclusion is there for the moment you decide a pause is not enough.
Our Reloads and Cashback
Beyond the welcome package, we run Reload Friday with 40% up to €250, a weekend bonus of 50% up to €300, daily cashback of 5% up to €50, weekly cashback of 15% up to €300 on net losses and a daily Bonus Map with a new offer every 24 hours. Treat each of them as a cost rather than a gift. Reloads carry 45x wagering, which keeps you betting far longer than the deposit alone would. Cashback returns part of a loss, but the loss still happened. If an offer is the reason you log in, leave it.
Planning Money and Time
| Before you play | What to decide | Where our terms come in |
|---|---|---|
| Money | An amount you can lose without missing it, set before the first deposit | Our minimum deposit is €10; your own amount comes first |
| Time | A start and an end for the session | A reality check at 60, 90 or 180 minutes marks the time |
| Bonus | Whether you want wagering at all | Our welcome bonus carries 45x wagering, 5 days to clear and a €5 maximum bet |
| After a loss | Whether to stop for the day | A break of 1 day, 3 days or 1 week puts time between the loss and the next deposit |
Keeping Minors Away From Play
Our games are only for adults who are 18+ and have reached the legal age in their country. Sign-up usually asks each player to confirm their age, and we verify identity before the first withdrawal. In a shared home, keep your login details to yourself, do not let a browser save your password on a family device, lock your phone when you put it down and sign out after every session. If you have saved our web app to the home screen of a phone that children use, remove it.
Where to Find Help
| Where to turn | What it offers | How to reach it |
|---|---|---|
| Gamblers Anonymous | Peer meetings in person, virtually or by telephone | Through the Gamblers Anonymous meeting finder |
| Your doctor or local health service | A first conversation about gambling and its effects | Through your usual practice |
| A person you trust | Someone to talk to and to help you keep to a plan | In person or by phone |
| Our support team | Self-exclusion on request and answers about our other tools | Live chat 24/7 or e-mail |
When a Plan Does Not Hold
If you keep playing after the reality check, the reminder alone is not enough for you: start a break of 1 day, 3 days or 1 week instead. When a break ends and you go straight back to depositing, ask our support team for self-exclusion rather than another break. Offers that keep pulling you back are a signal to stop taking them and to keep to the money you set aside. Should none of this help, talk to Gamblers Anonymous or your doctor before the next session.
Contacting Our Team
You can reach us through live chat 24/7 or by e-mail. For self-exclusion, write from the e-mail address linked to your account and say clearly that this is what you want; a break can last 1 day, 3 days or 1 week. If you are worried about someone else's play, point them to our reality checks, breaks and self-exclusion, or to Gamblers Anonymous.