How Wild Chance Handles Your Personal Data
Last updated: 24.10.2026
This policy explains what personal data we process when you open a Wild Chance account, deposit, play, withdraw or write to our team, why we need it and what you can do about it. In this policy, "we", "us" and "our" mean Wild Chance; "you" means the account holder or a visitor reading our pages.
1. Who this policy applies to
This policy covers everyone who registers with us and everyone who contacts our team. Our games are for adults only: you must be 18+ and have reached the legal age in your country. For any privacy request, contact us through our 24/7 live chat or by e-mail, using the e-mail address linked to your account so that we can match the request to the right person.
2. Data we collect
We record what we need to run an account and the services linked to it:
Sign-up details. Registration usually starts with an e-mail address and a password. A second step typically asks for your name, date of birth, gender, address and phone number.
Account settings. As a rule, you choose the account currency when you register.
Payment records. Deposits and withdrawals with their amount, date and status, and the method used: Mastercard, Visa, MiFinity, Skrill, Neteller, Paysafecard, CASHlib, bank transfer or a cryptocurrency such as Bitcoin, Ethereum or USDT.
Verification documents. We usually ask for an identity document, proof of address and proof of the payment method you use.
Play and bonus records. Bets and game sessions, the bonus stages you have opened, wagering progress and your level in our 100-level loyalty programme.
Messages. What you write to us in live chat or by e-mail, and our replies.
Technical data. Information your browser or device sends when you use our pages, including in a phone browser or through the home-screen web app.
3. Why we use it
We use personal data for clear, limited purposes:
to open and run your account and make sure that only adults play;
to process deposits from €10 and withdrawals within our minimums and caps;
to confirm your identity before the first withdrawal;
to apply bonus terms, including 45x wagering, 5 days to clear and the €5 maximum bet;
to run our responsible gambling features, such as reality check reminders, a take-a-break period of 1 day, 3 days or 1 week, and self-exclusion on request;
to answer your questions and complaints and keep a record of what was agreed.
4. Identity checks and documents
We verify your identity before your first withdrawal. Documents are usually uploaded in a protected area of your account rather than sent by e-mail. A check typically takes up to a few days. We use these documents to confirm who you are, where you live and that the payment method belongs to you, and we keep them with your account records.
5. Who receives your data
When you make a payment, the details needed for that transaction pass to the payment provider, card network or bank involved. Crypto transactions are recorded on a public ledger by design, so a wallet address and an amount can be visible there independently of us. We share data with other parties only where a transaction you started, a legal obligation or the protection of an account requires it.
6. How long we keep data
We keep account, payment and verification records for as long as your account is open. After that, we keep them only as long as we need them to settle open questions, deal with complaints and meet legal obligations. Messages to our team stay with the account they relate to.
7. Your rights
You can ask us for a copy of your personal data, have inaccurate data corrected, and ask us to delete or restrict data where the law allows it. You can also object to a particular use of your data. Send your request through live chat or by e-mail and tell us which right you want to use. If you are not satisfied with our answer, you can complain to the data protection authority of your country.
8. Keeping your account secure
Part of keeping your data safe is in your hands. Use a password that you do not use anywhere else, sign out on shared devices and lock your phone if you have saved our web app to its home screen. Never share your login details with anyone who claims to work for Wild Chance; if a message looks suspicious, contact us through live chat before replying.
9. Changes to this policy
When we change this policy, we update the date shown at the top, and the new version applies from that date. Questions about a change can go to our team through live chat at any hour or by e-mail.